Pinnacle Resorts – Guest Policy

  1. Check-in & Check-out – Check-in is at 3:00 p.m. | Check-out is at 12:00 p.m. Late check-outs will be accommodated when possible but must be settled with management in advance.

 

  1. Unit capacity – The maximum sleeping capacity per unit is:
  • one bedroom = Two (2) people
  • two bedrooms = Four (4) people
  • three bedrooms= Six (6) people.
    No extra guests are permitted to stay overnight.

 

  1. Visitors – Visitors must be announced at the Front Desk before arrival and leave a valid ID and are not permitted to remain in the units after 11:00 p.m. We reserve the right to require a visitor to leave if he/she is causing a disturbance, annoying other guests or staff or is behaving in an unacceptable manner. Visitors are allowed as follows:
  • One-bedroom units can have up to five (5) visitors for a maximum of 6 people total including two (2) registered guests.
  • Two-bedroom units can have up to nine (9) visitors for a maximum of ten (10) people total including four (4) registered guests.
  • Three-bedroom units can have up to thirteen (13) visitors for a maximum of fourteen (14) people total including six (6) registered guests.

 

  1. Pets – Up to a maximum of two (2) pets are allowed per unit. All pets must be on a leash while outside the unit and are not allowed in common areas. Only dogs and cats with a maximum weight of 11.34 kgs. are allowed. No other pets are allowed into the property. A $100 USD refundable pet deposit is required at check-in to ensure for any damages caused. It is the responsibility of the pet’s owner to clean up after their pet. The reception has plastic bags for your convenience. Should your pet be very noisy, and if, after 3 (three) requests and notifications, it continues to be a nuisance for other guests, we reserve the right to request you to remove your pet from the property permanently.

 

  1. Smoking – No smoking is permitted inside the units. You may smoke outside on your terrace with the terrace doors closed. Should you smoke inside a unit, you agree to pay a $200 USD deep-cleaning fee.

 

  1. Pools and Common Areas – During operating hours all alcoholic beverages must be purchased from the bar(s).

 

  1. Room Service – Guests can have food and drinks delivered to their unit from any establishment. The delivery person will have access to your floor and directly to your door, but you must inform the Front Desk Staff as soon as you have placed your order.

 

  1. Parking – Every vehicle must be registered at the reception desk upon arrival. We are not liable for any loss or damage caused to your vehicle, unless caused by our staff’s willful misconduct.

 

  1. We reserve the right to refuse admission and to cancel any existing reservation in case this policy is not complied to.

 

  1. We are not liable for any valuable objects left in your unit, safe or common areas.

 

  1. Guests are liable for any loss, damage, theft, loss or personal injury incurred while in the property.

 

  1. We have liability insurance with damage to third parties according to the NOM-07-TUR-2002.

 

  1. All of our rates can be quoted in either USD or MXN.
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